Sokongan

Contact support

Email support@otterspark.xyz for help with Veil Photo. Include your device model, iOS or Android version, app version, and a short description of what happened.

Response time

We aim to review support requests within 2 business days. Billing questions handled by Apple or Google, or issues that need device logs, may take longer.

Purchases

Lifetime Pro, the optional yearly plan, and restore purchases are managed by the Apple App Store on iPhone, and will be managed by Google Play when the Android app ships. For refunds, cancellations, or billing history, use the store account where you purchased.

Vault PINs and authentication

• A forgotten vault PIN cannot be recovered from support.
• An unknown PIN does not confirm whether a vault exists.
• The master PIN opens an authenticated list of vaults. Opening a vault from that list still requires owner authentication on the device.
• We cannot read your PIN. Raw PINs are stored only in on-device secure storage (the iOS Keychain today) and are never sent in email, logs, or crash reports.

Helpful details to include

• Steps to reproduce the issue
• Whether photo-library access is limited or full
• Whether the issue is in the gallery, a vault, conversion, or metadata masking
• Any message shown in the app
• Screenshots that do not include private media or PIN digits